Privacy Policy

Who we are

Suggested text: Our website address is: https://propteone.com.

PropteOne (we, us, or our) understands that protecting your personal data is important. This Privacy Policy sets out our commitment to safeguarding the privacy of personal data provided to us or collected by us when providing our “Property Inspect” software as a service and website (Services) or otherwise interacting with you.

It is important that you read this Privacy Policy along with any other detailed privacy notices we may provide when collecting or processing personal data about you, so you fully understand our privacy practices.

The Information We Collect

Personal data is information relating to an identified or identifiable individual.

We may collect, use, store, and disclose different kinds of personal data about you, including:

  • Identity Data: First name and last name.
  • Contact Data: Email address and telephone numbers.
  • Financial Data: Bank account and payment card details (through our third-party payment processor, Stripe).
  • Transaction Data: Details about payments to and from you and other details of products or services you have purchased from us or we have purchased from you.
  • Technical and Usage Data: IP address, login data, browser session details, geo-location data, device and network information, page view statistics, acquisition sources, search queries, browsing behavior, and information about your access and use of our website (including cookies and other tracking technologies).
  • Profile Data: Username, password, purchases, support requests, feedback, survey responses, and content shared through our platform.
  • Marketing and Communications Data: Preferences for receiving marketing communications and other communication preferences.
  • Professional Data: Information like your employment history if you apply for a role with us.

We do not actively collect special categories of personal data, such as details about your race, ethnicity, religious beliefs, or health information. If necessary, we will only collect and use such data as required or authorized by law.

How We Collect Personal Data

We collect personal data in several ways:

  1. Directly: When you provide data to us, such as during account registration or when you contact us for support.
  2. Indirectly: Through interactions on our website, emails, phone calls, or other communications.
  3. Third Parties: From our clients, analytics providers, marketing providers, or public sources like LinkedIn or Companies House.

Purposes and Legal Bases for Processing

We process your personal data only when legally permitted. Below is an overview of how we use your personal data and the legal basis for doing so:

Purpose Type of Data Legal Basis
To provide our Services and enable access to our software. Identity, Contact Performance of a contract.
To communicate with you regarding our Services and respond to support requests. Identity, Contact, Profile Performance of a contract.
For internal administrative, invoicing, and record-keeping purposes. Identity, Contact, Financial, Transaction Performance of a contract. Legitimate interests: to recover debts and provide updates on terms.
For analytics and improvements to our website and Services. Profile, Technical and Usage Legitimate interests: to improve Services and marketing strategy.
For advertising and marketing purposes. Identity, Contact, Technical and Usage, Profile, Marketing and Communications Legitimate interests: to grow our business.
To comply with legal obligations. All relevant data Compliance with legal obligations.

You may withdraw consent or object to processing where applicable.

Disclosures of Personal Data

We may disclose personal data to:

  • Employees, contractors, or related entities.
  • IT service providers and hosting platforms like Amazon Web Services.
  • Payment processors like Stripe.
  • Marketing providers such as MailChimp and Postmark.
  • Professional advisors, insurers, and auditors.
  • Regulatory authorities or law enforcement, as required by law.
  • Analytics providers such as Google Analytics or Facebook Pixel.

Overseas Transfers

When sharing personal data with third parties, your data may be stored, transferred, or accessed outside the United Kingdom. We ensure such transfers comply with applicable data protection laws through mechanisms like:

  • Transfers to countries deemed to provide adequate protection.
  • Use of standard contractual clauses in agreements.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes we collected it for, including legal, regulatory, and accounting obligations. We consider the nature of the data, risks, and legal requirements when determining retention periods.

Your Rights

You have the following rights regarding your personal data:

  • Access: Request details of the personal data we hold about you.
  • Correction: Have inaccurate data corrected.
  • Deletion: Request deletion of your personal data.
  • Restriction: Restrict processing in certain circumstances.
  • Objection: Object to specific uses, such as marketing.
  • Data portability: Request transfer of your data to another service.

You can also unsubscribe from marketing communications or withdraw consent at any time.

Cookies

We may use cookies on our website to improve your experience. For more details, refer to our Cookie Policy. You can block cookies in your browser settings, but this may limit access to some features of our website.

Storage and Security

We implement physical, electronic, and managerial procedures to safeguard personal data. However, data transmission over the internet is not completely secure, and you transmit data at your own risk.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be communicated through updates on our website or directly to you.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

PropteOne
Email: info@propteone.com

Last updated: 11 December 2024