FAQ & Testimonials

Sign up and get instant access to your account after verifying your email address. Enjoy full use of the software for 14 days, completely free. If you cancel within this trial period or don’t provide payment details by the end of the 14 days, your account will be closed automatically, and you won’t be charged. Should you choose to continue by subscribing, you’ll have the flexibility to cancel anytime, but charges already incurred up to your account’s expiration date will remain your responsibility. Please note, payments made after the trial period are non-refundable.

Start your free trial with any package of your choice, and enjoy the flexibility to upgrade or downgrade at any time through the Manage Billing page. Downgrades will take effect at the start of the next billing cycle. This means you can explore any plan and experience the full software for 14 days at no cost before deciding which package suits you best. After your subscription begins, you can still upgrade or downgrade your plan whenever you like.

No. Property Inspect is a pay-as-you-go service. There are no contracts or commitments necessary. You simply maintain your monthly subscription, or, if you cancel, you won’t be billed again. If you’re subscribing to a White Label package, we require a 90 day cancellation notice period.

Canceling your PropteOne account is quick and easy, requiring just three steps: go to the Billing page, click “Cancel My Account,” and confirm. You can close your account at any time, and you’ll never be billed again. Rest assured, your information will remain secure and will not be shared with any third party.

Currently, we accept payments exclusively online via debit or credit card. This sets up a monthly billing agreement that begins 30 days after you sign up and can be canceled at any time. Unfortunately, we’re unable to process payments over the phone, by check, or via direct debit, as PropteOne operates with a fully automated credit and debit card billing system.

PropteOne has established partnerships with several Property Management Software vendors and integrates with a variety of third-party services, including Google, Dropbox, and Online Accounting Software. Contact Support for more details.

We also offer Developer Documentation on our website, making it easy for your developers and existing suppliers to integrate with PropteOne. Alternatively, reach out to us for a quote on custom extensions for PropteOne.

The Property Inspect Dashboard is browser-based, so all you need is a device which can access a browser. Chances are, you have one on your desk, at home, or in your pocket! Working perfectly on iOS and Android, on PC’s and Mac’s, on Desktops and Laptops, you can manage your team’s diaries, schedule inspections and and edit reports from anywhere.

PropteOne is optimized for modern web browsers. For the best experience, we recommend using Google Chrome, Mozilla Firefox, or Safari. On mobile devices, use the built-in browser or download our Mobile App to complete tasks efficiently, even offline.

As long as your plan allows, you can setup other admins to be able to create and delegate inspections and users. We call them Managers, and though you’re limited to a set number of users per plan, you can pay for more if needed.

PropteOne allows you to work efficiently in the field without needing to produce reports immediately. PropteOne has an app available on Google Play and the Apple App Store, enabling you to download your list of appointments and complete the report offline. You can add items, descriptions, conditions, take embedded photos, or record audio and video. Once you’re back online, simply sync your report to PropteOne for automatic delivery or further editing online. An Internet connection is required to access the online dashboard.

PropteOne offers 24/7 support for all plans through a comprehensive support center. Here, you can view past discussions, track planned updates, request new features, and get in touch with our development team. We also offer free online demos of the software to help you get started, along with online training webinars upon request for your team, ensuring everyone is ready to hit the ground running. We continually add helpful guides and videos to demonstrate how to make the most of the software—check out our Support Portal for more information.

Exceptional service

Investing in commercial real estate is about maximizing revenue by ensuring your buildings operate efficiently, and your tenants remain satisfied. PropteOne’s innovative building operations platform empowers us to streamline processes, maintain transparency, and consistently deliver exceptional service

Gregory Brown
What a great experience

We manage several shopping centres that require 3 weekly inspections, and with the ability to show the day-to-day changes on a weekly report with a click of a button is of great benefit to us, and saves a lot of man-hours.

Tiffany Whitewood
Fast & helpful support

Managing commercial real estate isn’t just about the buildings — it’s about the people. With PropteOne, we’ve found a way to keep things running smoothly while staying connected to what really matters: creating a great experience for our tenants and making life easier for everyone involved.

Alexey Kovalenko
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Let’s get connected

We’d love to hear from you!

Whether you’re a property owner, tenant, or investor, your goals drive our innovation. Have questions, collaboration opportunities, or need intelligent solutions for your property? Our team is ready to deliver.

Let’s Start the Conversation:

  • Quick Connect: Fill out our “Let’s Connect” form for direct access to property management specialists.

  • Email: support@propteone.com

We prioritize personalized strategies and rapid responses—because every inquiry is a chance to redefine what’s possible in commercial real estate.

Your success starts with a conversation—let’s build it together.

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